1. Where and How are Luizzo products manufactured?
All products are manufactured in a small family business in Italy. Most of the work is still done by hand. The process begins with the building of individual moulds for each piece in the collection. Separately, the terrazzo mixture gets prepared. It is stirred until the ideal consistency is reached and is then poured into the moulds. Several days pass until the terrazzo is completely hardened. Once it has set, the most elaborate part of the production process begins: The grinding. Depending on shape and size, our coffee tables require about 3-5 hours per piece.
2. Where does terrazzo come from and what does it consist of?
Terrazzo has been known in the Mediterranean area since Roman and Greek antiquity. Due to its versatility and durable texture, it was particularly appreciated as a floor covering. Terrazzo experienced a revival during the Renaissance in Italy, especially visible in the palaces of Venice. Under constant development, terrazzo found a wide range of applications in homes, churches and public buildings. The recipe and production process also continued to develop. Nowadays there are also versions with epoxy or other resins and glass chips as grains. For our products we prefer the traditional recipe with cement, natural stone, water and pigments.
3. Which stones are used?
The whole collection is made with natural stones of Italian origin. This is how short ways of transportation between the quarry and the factory can be guaranteed. Below you will find a list of all natural stones used, sorted by Luizzo colors.
Onyx: Nero Ebano (Marble)
Sage: Verde Alpi (Marble)
Sand: Botticino (Limestone)
Lava: Nero Ebano (Marble)
Cotton: Bianco Carrara (Marble)
Rose: Rosa Corallo (Marble)
Basil: Verde Alpi (Marble)
4. How should I clean and maintain my Luizzo products?
By nature, all Luizzo products are very robust and are treated with a food-safe and water-based impregnation before shipment. This also protects them from stains, whereas very aggressive liquids like red wine or lemon juice should not remain on the surface longer than approx. 2 hours. It is recommended to apply a new impregnation after 3 years (e.g. "Fila Stain Protector").
Usually it should be enough to clean Luizzo furniture with a damp cloth. However, if desired, gentle cleaning products can also be used without any problem. For the sake of the environment, we would advise against using any chemical cleaners. Luizzo tableaus should be rinsed by hand.
5. Are Luizzo products heat resistant?
Yes, all products are completely insensitive to heat. The tableaus could for instance be used as trivets for cooking pots.
6. How will my order be packed?
Our packaging is largely made of recycled materials. Cardboard boxes, padding and stickers are made of recycled paper. Chemical glue is replaced by natural rubber. We are constantly looking to replace even the last components of any packaging with a more sustainable alternative. Safe transport to you is our highest priority.
7. What are the delivery costs?
Within the EU, the delivery of all products is free of charge and is carried out by our partners from DPD and Rhenus. The shipping costs for other destinations outside the EU vary according to distance, customs etc. If you are from outside the EU and would like to order, please drop us an email to firstname.lastname@example.org
8. How long is the delivery time?
Accessoires are delivered within 1-3 working days, furniture within 3-5 working days. Custommade terrazzo products mostly take 6-8 weeks.
9. Can I return my order?
All products can be returned within 14 days. We are happy to arrange for your product to be collected, however the return freight will be charged at cost. In order to receive a return label please contact email@example.com If possible, please use the original packaging for the return.
10. Which shipping destinations does Luizzo cover?
Currently our free standard deliveries cover all countries within the EU. For requests outside the EU please contact firstname.lastname@example.org and we will inform you about delivery costs and timing.
11. Is there a possibility to see the Luizzo products?
In addition to our own online shop, we sell our products through selected partners. You can find a list of retailers here.
Please contact the stores in order to find out which specific Luizzo items they have in stock.